Musings —11.25.2010 03:09 PM—
I just got helped out by a person named Jazzmine at the Rogers outlet at the Eaton’s Centre.
She was awesome. Don’t lose this person, Rogers.
There. First nice post about Rogers customer service ever.
UPDATE: I posted this too soon. Get this: I needed a Blackberry to replace the old one. Simple. They told me I needed to put a new SIM card in it. Simple? Not for Rogers! I deal with “customer service” about a half-dozen times – I’m listening to their Muzak as I type this – and the idiots have summarily removed service from my iPhone, the old Berry and the new one. They’ve even reassigned my phone number somewhere.
You can’t make this up if you tried. Oh, and I take back everything I said. Rogers sucks.